Effective Date: 1.1.2025
At MetaChems.com, we strive to provide only the highest quality products to our customers. However, we understand that there may be circumstances that necessitate a return or refund. Please review our policy below to understand our process:
Eligibility for Returns
- Damaged or Defective Products: If you receive a product that is damaged or defective, you may request a return and refund within 14 days of receiving your order. Please document the damage with photographs and provide a brief explanation when contacting our support team.
- Incorrect Items Sent: If you receive the wrong item (i.e., a different product from what you ordered), you are eligible for a return within 14 days of receipt. Please notify us with your order number and details of the discrepancy.
- Note: Due to the nature of our products, we cannot accept returns or offer refunds for products that have been opened or used unless they are defective or incorrect.
Initiating a Return
To initiate a return, please contact our customer support team via contact form. Include the following information in your request:
- Your order number
- Description of the issue (damaged, defective, incorrect item)
- Photographic evidence (if applicable)
Return Shipping
- The customer is responsible for the return shipping costs for items unless they are damaged, defective, or incorrect.
- For eligible returns, we will provide you with instructions on how to return the item, including the address to which the product should be sent.
Processing Refunds
- Once we receive your returned item, our team will inspect it to confirm its condition.
- If the return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.
- Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
Non-Refundable Items
The following items are non-refundable:
- Products that have been opened and/or used
- Products not purchased directly from MetaChems.com
- Any product that is returned more than 14 days after delivery
Customer Support
If you have any questions or need assistance regarding your return or refund, please reach out to our customer support team via contact form. We are here to help you and ensure your satisfaction.
Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
